FAQ | Frequently Asked Questions

Since 1985, BERND WOLF has been creating jewelry with an unmistakable signature style. What began as a vision has developed over four decades into one of Germany's best-known jewelry brands. High-quality materials, meticulous craftsmanship, and timeless design continue to define our collections to this day.

✦ Four decades of experience and a passion for exceptional jewelry are reflected in every single piece.

The jewelry by BERND WOLF is designed in Germany by Yvonne Wolf, Annalea Wolf, and Bernd Wolf.

With great passion and a flair for design, our studio creates collections that combine timeless aesthetics with artisanal tradition.

✦ This gives every piece of jewelry its distinctive signature and special radiance.

Responsible resource management is important to us. For this reason, for the entire amount of gold used by BERND WOLF, 1:1 certified placer gold is introduced into the precious metal cycle via our refinery. 

This is sourced from responsible origins and is extracted under high environmental and social standards as well as with respect for human rights. Placer gold is obtained from natural river deposits and is considered a particularly resource-efficient form of gold extraction. 

Furthermore, BERND WOLF supports the organization Mercury Free Mining, which is committed to reducing the use of mercury in small-scale mining.

For over 35 years, BERND WOLF has stood for jewelry with an unmistakable signature style. The combination of high-quality 925 sterling silver, pure 24-karat gold, the characteristic brushed surface, and a timeless design creates jewelry pieces with high recognition value that accompany many customers for years to come.

Crafted with precision, they delight with their special radiance, high wearing comfort, and long-lasting quality. Our lifetime service ensures that you will enjoy your jewelry for a long time.

✦ The combination of selected materials, master craftsmanship, and attention to detail gives every piece of jewelry its unique radiance and makes it a timeless companion.

BERND WOLF jewelry is made from high-quality materials such as pure 24K gold plated onto 925 sterling silver and selected gemstones and pearls of exceptional quality. 

Thanks to the premium materials and excellent finishing, BERND WOLF jewelry is particularly durable, skin-friendly, and retains its radiance for many years. 

Fashion jewelry is geared toward short-term trends. BERND WOLF stands for timeless design, high-quality craftsmanship, and pieces of jewelry that, in combination with our lifetime service, provide a lifetime of joy. 

In our online shop, you can choose from various secure and convenient payment methods.

• Credit card (Visa, Mastercard, American Express (AMEX), UnionPay)
• Maestro
• PayPal 
• Klarna

✦ Good to know: All payment methods are processed via secure, encrypted connections. Your data is protected at all times.

Register your piece of jewelry within 30 days of purchase via the product registration in our online shop. 

To do so, fill out the form and upload your electronically printed purchase receipt. Once registration is successful, you will benefit from the extended 3-year warranty. 

💬 In the event of a service request, please inform us that your piece of jewelry has been registered.

A direct exchange is unfortunately not possible. If you do not like a piece of jewelry you received as a gift or if you would prefer a different size, color, or variant, you may return the item to us in accordance with our return policy and then place a new order for the desired item. 

Please send the piece of jewelry, preferably in its original packaging, to Bernd Wolf GmbH, Wittentalstraße 3, 79252 Stegen, Germany. 

Once the return has been received and inspected, the refund will be processed via the original payment method. Please note that custom-made necklaces and chains are excluded from return.

Yes, you can also place an order without a customer account. Simply use one of the available express payment methods for this purpose. Registration is not required.

✦ If you create a customer account, you will benefit from a clear order history and a faster checkout process for future purchases.

Subsequent changes to your order are possible as long as processing has not yet begun. 

💬 If you would like to make changes, please contact our customer service team as soon as possible. We will be happy to check whether the requested adjustment can still be implemented.

It is possible to change your delivery address as long as your order has not yet been shipped. 

💬If you would like to change your delivery address subsequently, please contact our customer service as soon as possible. Please have your order number and the complete new delivery address ready. We will be happy to check whether the change can still be made.

Yes, BERND WOLF jewelry is a gift that brings lasting joy and creates a special connection to the giver, especially when it becomes a favorite piece.

Timeless design, expressive symbols, high-quality gemstones, pure gold and silver, and meticulous craftsmanship make every piece of jewelry a special companion for many years to come. Thanks to the characteristic BERND WOLF signature style and the harmonious coordination of our collections, new pieces can always be combined with your existing favorites.

✦ This is how a special gift often becomes the beginning of a very personal BERND WOLF collection.

Yes, every piece of jewelry is delivered in high-quality BERND WOLF jewelry packaging. 

It provides optimal protection for the jewelry and is also ideal for gift-giving. 

✦ Furthermore, you can optionally select additional gift wrapping during the checkout process to make your gift even more personal.

Yes, you can cancel your order as long as processing has not yet begun. 

Please contact our customer service as soon as possible for this purpose. We will be happy to check whether a cancellation is still possible. 

If your order has already been shipped, you can make use of your statutory right of withdrawal.

Yes, all BERND WOLF jewelry pieces are shipped exclusively via insured delivery. This ensures your order is protected during transit.

In addition, we place great importance on secure and discreet packaging. Shipping is carried out in a neutral shipping box with no indication of the contents. The sender information also provides no indication of the value or nature of the shipment.

✦ This is how we ensure that your jewelry piece arrives at your home protected and discreetly.

Yes, delivery to a DHL Packstation is possible within Germany. Simply select the desired Packstation as the delivery address during the checkout process and provide your postal number (Postnummer) and the Packstation number.

After dispatch, you will receive a shipping confirmation with a tracking number, which you can use to monitor the current status of your delivery at any time.

✦ Further information on using DHL Packstations and your postal number can be found directly at DHL.

Shipping costs depend on the destination country and the selected shipping method. The shipping costs for your order will be displayed automatically in the shopping cart and during the checkout process.

✦ Within Germany, shipping is free for orders over €100. For deliveries to other countries, the respective shipping costs apply.

Shipping within Germany is free for orders over €100. For deliveries to other countries, the respective shipping costs apply.

✦ The applicable shipping costs will be displayed in your shopping cart and during the checkout process.

Should your piece of jewelry arrive damaged, please contact our customer service immediately. To ensure we can process the matter quickly, we recommend that you document the damage with photos and keep the packaging until the issue is resolved.

We will review the case as quickly as possible and ensure an uncomplicated solution.

✦ Since all BERND WOLF jewelry pieces are shipped insured, transport damage can generally be processed promptly.

The delivery time depends on the chosen shipping method and the destination country. The estimated delivery time will be displayed during the checkout process.

After dispatch, you will receive a shipping confirmation with a tracking number, which you can use to track the current status of your order online at any time.

✦ With express shipping, delivery usually takes place as early as the next business day, provided your order is received by 11:00 a.m. on a business day.

As soon as your order has been shipped, you will receive a shipping confirmation via email containing your tracking number. You can track your package online at any time via the included tracking link.

There, you can see the current shipping status as well as, depending on the shipping provider, further information regarding the delivery of your package. Shipment data is updated directly by the shipping provider and may therefore change during transit.

✦ Should you not have received a shipping confirmation or have questions regarding your shipping status, our customer service team will be happy to assist you.

Yes, we offer express shipping. Orders placed on business days by 11:00 a.m. are generally delivered as early as the next business day. For orders placed after 11:00 a.m., delivery usually takes place on the following business day.

After dispatch, you will receive a shipping confirmation with a tracking number, which allows you to track the current status of your delivery online at any time.

✦ Please note that in exceptional cases, for example due to public holidays or unforeseen events with the shipping service provider, delivery may be delayed.

Answer

Delivery delays can have various causes. These include, for example, a particularly high volume of shipments, weather conditions, public holidays, delays with the shipping service provider, or incomplete address details.

In exceptional cases, delays can also occur if an order needs to be individually checked or processed further.

✦ As soon as your order has been shipped, you will receive a shipping confirmation with a tracking number, which you can use to track the current shipping status at any time. If you have any questions, our customer service team will be happy to help.

Return shipping costs depend on the country from which the return is sent. The corresponding amount will be automatically deducted from your refund after your return has been received and inspected.

Return shipping costs are:

• Germany: €6.90
 • Austria: €8.90
 • Switzerland: CHF 15.00

✦ Once your return has been received and inspected, the remaining amount will be refunded via the original payment method.

Items that have been specially made or personalized for you are excluded from return. This particularly includes personalized pieces of jewelry as well as custom-made necklaces and chains. Gift cards are also non-returnable and cannot be exchanged.

Please note that there is no right of withdrawal for these items, and returns or exchanges are therefore not possible.

✦ If you are unsure whether your item is excluded from return, our customer service team will be happy to help.

AnswerIf you would like to return an item, please send the piece of jewelry, preferably in its original packaging, to the following address:

📍 Bernd Wolf GmbH
 Wittentalstraße 3
 79252 Stegen

To ensure we can process your return quickly, please enclose your invoice number, customer number, or order number.

After your return has been received and inspected, the refund will be issued via the original payment method. Processing may take up to 14 days.

The following costs will be deducted from the refund for returns:

• Germany: €6.90
 • Austria: €8.90
 • Switzerland: CHF 15.00

✦ Please note that custom-made necklaces and chains are excluded from return.

You can return your order within the statutory withdrawal period of 14 days after receipt of the goods. The period begins on the day you received your order.

Please ensure that the items are returned unworn and, if possible, in their original packaging.

✦ Excluded from this are custom-made necklaces and chains, as these are individually crafted for you.

Yes, you can return items from multiple orders to us together in one package. Please include all relevant order numbers or note them clearly so that we can correctly assign the return to the respective orders.

Also, please ensure that the jewelry is carefully packed to avoid damage during transit.

✦ Once your return has been received and inspected, you will receive a separate confirmation and refund for each order.

For technical reasons, a direct exchange is unfortunately not possible. If you would like an item in a different size, color, or variant, please return the original item to us within the applicable return periods and then place a new order for the desired item.

Once your return has been received and inspected, the refund will be processed via the original payment method. Processing may take up to 14 days.

✦ Please note that custom-made necklaces and chains are excluded from exchange and return.

Once your return has been received and inspected, we will refund the purchase amount using your original payment method. Processing typically takes up to 14 days.

Please note that depending on your payment provider or financial institution, it may take a few additional days for the credit to appear on your account or credit card statement.

✦ You will be notified by us regarding the processing of your return and the issued refund.

Once your return has been received and inspected, the refund will be processed via the original payment method. Processing may take up to 14 days. Depending on the payment method or credit institution, it may take a few more days for the credit to appear on your bank account or credit card statement.

You will receive confirmation as soon as your return has reached us.

✦ Should you not have received your refund after these timeframes have elapsed, please contact our customer service team and have your order number ready.

Once your return has been received and inspected, the refund will be processed via the original payment method. Processing may take up to 14 days. Depending on the payment method or credit institution, it may take a few additional days for the credit to appear on your bank account or credit card statement.

As soon as your return has been received by us, you will receive a confirmation.

✦ Should you still not have received your refund after this period has expired, please contact our customer service team and have your order number ready.

If you redeemed a voucher with your order, the corresponding voucher value will be credited back as a voucher in the event of a return. A payout of this amount as a cash amount is not possible.

In the case of a partial return, the voucher is applied proportionally to the items kept and returned. As a result, the refund amount may differ from the originally paid amount for the individual item.

✦ If you have any questions regarding your refund or if the calculation is not clear to you, our customer service team will be happy to help. Please have your order number ready.

No, shipping costs are not refunded in the event of a return.

✦ The costs incurred for the return shipment will be taken into account in accordance with the applicable return policy and deducted accordingly from the refund. You can find further information in our return and shipping policies.

If you used a discount code for your order, it will be taken into account accordingly in the event of a return. In the case of a partial return, the discount will be distributed proportionally across the items kept and the items returned.

As a result, the refund amount may differ from the amount originally paid for the individual item.

✦ If you have any questions about your refund or the calculation of the discount share, our customer service team will be happy to help you.

Yes, BERND WOLF jewelry combines long-lasting quality with a high level of comfort and is perfectly suited for everyday wear. High-quality materials, meticulous finishing, and production in our studio ensure that you can enjoy your piece of jewelry for a long time.

For the longest possible lifespan, we nonetheless recommend removing your jewelry during high-impact activities, such as sports, gardening, or manual labor.

✦ By the way, the best care for your jewelry is to wear it regularly, as the natural movement during wear gently cleans the surface again and again. With the right care and storage, the special radiance of your BERND WOLF jewelry will be preserved for a long time.

BERND WOLF jewelry is designed for daily use, but should not be exposed to water permanently. Moisture as well as contact with soap, chlorine or salt water can affect the surface and finish of the jewelry over time.

To preserve the beauty and radiance of your jewelry for as long as possible, we recommend removing it before showering, bathing, swimming or using a sauna.

✦ With the right care, your BERND WOLF jewelry will remain a beautiful companion for many years to come.

BERND WOLF jewelry is made for daily wear. However, to preserve the beauty and radiance of your piece for as long as possible, we recommend removing it before showering, exercising, and going to bed.

Water, perspiration, cosmetics, and mechanical stress can affect the surface and finish of the jewelry over time.

✦ With careful handling and proper care, your BERND WOLF jewelry will remain a beautiful companion for many years to come.

To preserve the beauty and radiance of your piece of jewelry for as long as possible, we recommend storing it in a dry and protected place. Ideally, store your jewelry in a BERND WOLF jewelry box. The integrated anti-tarnish cloth helps to protect the jewelry from external influences. Alternatively, storing it in an airtight container, such as a zip-lock bag, is also suitable.

Before storing, your jewelry should be cleaned and completely dry. Avoid moisture, direct sunlight, and contact with other jewelry pieces to prevent scratches.

✦ With proper storage and regular care, your BERND WOLF jewelry will remain beautiful for a long time and retain its special radiance.

Yes, in most cases, BERND WOLF jewelry can be repaired, refurbished, or restored.

You can either drop off your jewelry at a BERND WOLF retailer or send it directly to our studio. Upon receipt, your piece will be carefully inspected by our experts, and the possible repair measures will be assessed.

To ensure we can contact you if there are any questions, please include your contact details, specifically your email address and telephone number.

Once we receive your jewelry, you will get an acknowledgment of receipt via email. After the repair is complete, we will send you the invoice for prepayment.

✦ Information regarding our services and potential costs can be found in the Repair & Care section.

💬 Our customer service team or one of our authorized retailers will be happy to assist you if you need further information.

The cost of a repair depends on the type of jewelry as well as the extent of the work required. Therefore, please check our Repair & Care section for information on the services offered and the associated costs before sending in your piece. Upon arrival at our workshop, each piece of jewelry is individually inspected and professionally repaired or refurbished.

Once the work is completed, you will receive an invoice via email for any repairs subject to a charge. After payment is received, we will send your jewelry back to you. Warranty services covered under the applicable warranty terms are, of course, free of charge.

✦ If you have any questions about a repair, our customer service team will be happy to help.

In principle, our stud earrings are made as a pair. However, we offer you the option to reorder individual stud earrings, provided the corresponding stud is still available.

For the replacement of a single stud earring, we charge 75% of the current price for a pair. Please send us the remaining stud earring. This allows our goldsmiths to visually match the earrings, compensate for any color changes, and select suitable gemstones.

✦ This service is included in the price and ensures that your earrings form a harmonious pair again, even after replacing a single stud.

The processing time for repairs and service work is generally up to 30–40 working days. The exact duration depends on the type of repair, the scope of the work, and the condition of the piece of jewelry.

Upon receipt of your piece of jewelry, you will first receive a confirmation of receipt via email. Subsequently, the piece of jewelry will be carefully inspected and professionally processed in our workshop.

✦ Our goal is to carry out every repair with the greatest care so that you can enjoy your BERND WOLF jewelry for a long time.

You can either drop off your piece of jewelry at a BERND WOLF retailer or send it directly to our workshop.

📍 Bernd Wolf GmbH
 Wittentalstraße 3
 79252 Stegen

Please include a brief description of the issue as well as your contact details, especially your e-mail address and telephone number, with your shipment. This allows us to reach you quickly if we have any questions.

For warranty claims, we also require proof of purchase. If your piece of jewelry has been registered under our 3-year warranty, please let us know.

✦ Upon receipt of your jewelry, you will receive a confirmation of receipt via e-mail. Further information about our services can be found in the Repair & Care section.

Should a repair or restoration not be possible, we will of course inform you. In such cases, we will discuss potential alternatives with you and advise you on the available options.

✦ Our customer service team at the workshop always strives to find the best possible solution for your piece of jewelry.

This is how the processing of your piece of jewelry works:

• You hand in your piece of jewelry at a BERND WOLF retailer or send it directly to our manufactory.
 • For warranty claims, please enclose your proof of purchase.
 • Upon receipt of your jewelry, you will receive a confirmation of receipt via email.
 • Your piece of jewelry will then be carefully inspected in our workshop and professionally repaired or refurbished.
 • We will return warranty items to you directly after the work is completed.
 • For chargeable repairs, you will receive an invoice for prepayment via email once the work is finished.
 • After receipt of payment, we will send your jewelry back to you.

✦ This way, you can enjoy your jewelry for many years to come.

For repairs subject to a charge, you will receive the invoice via email once the work has been completed. To ensure we can return your piece of jewelry to you, we kindly ask that you settle the invoice amount prior to shipment.

Once payment has been received, your piece of jewelry will be dispatched to you immediately.

✦ Information regarding our services and the associated costs can be found in our Repair & Care section before you send in your jewelry. Warranty services within the scope of the applicable warranty terms are, of course, free of charge.

For warranty services, we require your proof of purchase to verify the date of purchase. You can either drop off your piece of jewelry at a BERND WOLF retailer or send it directly to our studio.

📍 Bernd Wolf GmbH
 Wittentalstraße 3
 79252 Stegen

If your piece of jewelry has been registered under our 3-year warranty, please inform us of this and, if possible, include the registration confirmation.

✦ Please also include your contact details with your shipment, in particular your e-mail address and telephone number, so that we can reach you quickly if we have any questions.

As a rule, we do not provide a cost estimate before a repair. The costs for our services are transparently listed in our Repair & Care section, so you can inform yourself before sending in your piece of jewelry.

Only in exceptional cases, where the repair effort cannot be clearly assessed in advance, do we provide an individual cost estimate.

✦ Further information on our services and repair costs can be found in the Care & Repair section.

If you would like your piece of jewelry to be repaired or refurbished, you can either drop it off at a BERND WOLF retailer or send it directly to our workshop.

Upon receipt of your jewelry, you will receive a confirmation email. Your piece will then be carefully inspected by our specialists and repaired or refurbished in our workshop.

We will send items covered by warranty back to you directly once the work is complete. For repairs that incur a fee, you will receive an invoice via email for advance payment once the work is finished. We will send your piece of jewelry back to you upon receipt of payment.

Please include your proof of purchase for warranty claims. If your piece of jewelry was registered under our 3-year warranty, please let us know.

✦ For earrings, please always send in both studs or both drop earrings so that we can ensure an optimal match.

✦ Information regarding costs can be found on our Lifetime Service page. The processing time is generally up to 30–40 working days.

Bernd Wolf GmbH
Repair & Care
Wittentalstraße 3
79252 Stegen

The appropriate chain length depends on, among other factors, your personal style, the shape of your neck, your height, and your chosen neckline.

To determine your ideal length, it is best to place a piece of string around your neck and mark the position where you would like the chain to sit. Then, measure the desired length. Many of our necklaces are also equipped with an extension chain and can be adjusted flexibly. 

✦ Further information and helpful tips for choosing the right chain length can be found in our size guide.

The ideal bracelet length depends on your wrist circumference and the desired fit. 

Measure your wrist with a flexible measuring tape and add a little extra space depending on the desired fit: we recommend adding about 1 cm for a snug fit, about 1.5 cm for a standard fit, and about 2 cm for a looser-fitting piece of jewelry. 

Most of our bracelets feature an extension and can be flexibly adjusted to your wrist. For models with larger stones, we recommend a little extra space for optimal comfort. 

✦ You can find further information and helpful tips in our size guide.

If you are between two ring sizes or are unsure, we generally recommend choosing the slightly larger size. 

A ring should fit comfortably and slide easily over the knuckle without being too loose. 

Since finger size can change slightly throughout the day due to temperature, activity, or other factors, we recommend measuring several times at different times of the day and using the average to determine your ring size most accurately. 

✦ You can find further information and practical measuring methods in our size guide.

The right ring size ensures optimal comfort and a secure fit for your ring. To determine your ring size, we recommend measuring your finger several times at different times of the day, as finger size can change slightly throughout the day. Always measure the specific finger and hand on which the ring will be worn.

There are various methods available for determining your ring size, for example using a ring sizer, a strip of paper, or an existing ring that fits well. If you are between two sizes or are unsure, we generally recommend choosing the slightly larger size.

✦ Further information as well as detailed instructions on how to determine your ring size can be found in our size guide.

If your ring does not fit perfectly, we are happy to help. Depending on the model, we will check whether it is possible to adjust the ring size. 

Alternatively, you may exchange it for a different size within the statutory time limits, provided the ring is unworn and part of the current collection. 

Please contact our customer service team for this purpose. Together, we will find the right solution so that you can enjoy your piece of jewelry for a long time to come.

As a rule, the TS closure does not need to be readjusted. However, should it open too easily, you can increase the spring tension yourself. 

How to proceed:

• Lift the button on the pin side slightly.
• The spring will briefly become visible.
• Once released, the spring will provide a firmer grip again. 

✦ Tip: If the closure is stiff, a drop of liquid soap can improve its movement.

BERND WOLF jewelry is created in our manufactory in the Dreisam Valley near Freiburg. 

There, the pieces of jewelry are crafted, refined, and inspected with expert skill, extensive experience, and great attention to detail. In doing so, we consciously rely on genuine artisanal craftsmanship. 

This results in pieces of jewelry with a special radiance, high quality, and lasting beauty.

Yes, BERND WOLF jewelry is made for daily use. High-quality materials, careful finishing, and expert craftsmanship in our studio ensure that you can enjoy your piece of jewelry for a long time.

For the longest possible lifespan, we still recommend removing your jewelry during strenuous activities such as sports, gardening, or manual labor.

✦ Incidentally, the best way to care for your jewelry is to wear it regularly. With the right care and storage, your BERND WOLF jewelry will remain beautiful for a long time and retain its special radiance.

BERND WOLF jewelry is characterized by a combination of high-quality materials, expert craftsmanship, and an exceptionally sophisticated finishing process. 

We use high-quality 925 sterling silver as a base, which is finished with 999/1000 pure gold in our studio in the Dreisam Valley near Freiburg. The characteristic BERND WOLF gold plating has been continuously refined over many years and stands for excellent skin compatibility as well as exceptional durability. 

Combined with timeless design, select gemstones and pearls, and meticulous manufacturing, the result is jewelry with a unique radiance and lasting value.

BERND WOLF jewelry is crafted in our workshop in the Dreisam Valley near Freiburg. 

With a wealth of experience, craftsmanship, and a great attention to detail, we create pieces of jewelry with an unmistakable design and a special radiance here. 

From design and finishing to quality control, numerous work steps are carried out in our workshop. In this way, we combine traditional craftsmanship, high-quality materials, and modern production techniques. 

✦ Our goal is to create jewelry that provides lasting enjoyment through quality, durability, and timeless design.

Yes, as with all gold-plated jewelry, the gold plating can wear off over time due to wear and external factors. The speed depends on factors such as frequency of wear, skin contact, care, and contact with cosmetics, perfume, or moisture.

However, BERND WOLF gold plating has been developed for particularly long durability. Each piece of jewelry is refined in our manufactory near Freiburg in an elaborate multi-layer process using 999/1000 pure gold on high-quality 925 sterling silver. The carefully developed layer structure forms the basis for the exceptional longevity and radiance of BERND WOLF gold plating.

With proper care and regular wear, the characteristic beauty of the jewelry is preserved for many years.

The choice of material has a significant impact on the longevity, comfort, and quality of a piece of jewelry. 

Precious metals such as 925 sterling silver, gold, or platinum have been considered the preferred materials for high-quality jewelry for centuries. However, the deciding factor is not just the material itself, but also the method of its finishing. 

That is why BERND WOLF relies on 925 sterling silver as a base and an elaborate finishing process with pure gold. This creates pieces of jewelry with a special radiance, high skin compatibility, and long-lasting beauty.

Not all materials react the same way to external influences. Some precious metals, including pure gold and platinum, are considered particularly durable. Stainless steel is also known for its resistance. 

For BERND WOLF jewelry, however, we deliberately use high-quality 925 sterling silver, as it forms the ideal foundation for our delicate designs and the elaborate finishing with pure gold. This results in jewelry pieces with a special radiance, high value, and lasting beauty. Nevertheless, external influences such as moisture, cosmetics, perfume, or sweat can affect the appearance of jewelry over time. 

✦ The best care for your jewelry is to wear it regularly. Contact with the skin gently cares for the surface and often prevents deposits from settling as easily. In addition, we recommend regular cleaning and proper storage.

Jewelry can tarnish over time in everyday life due to contact with moisture, perfume, cosmetics, sweat, or components of the air. 

This is a natural process in which metals react with their environment, which can lead to slight discoloration. The extent of this effect depends on various external influences and individual factors. 

✦ However, tarnishing can be effectively reduced through regular cleaning and proper storage.

Yes, BERND WOLF jewelry is crafted from high-quality, carefully tested materials. 

The precious metals used, our elaborate finishing process, and high quality standards ensure that our pieces of jewelry are characterized by durability, high skin compatibility, and comfortable wear.

BERND WOLF jewelry is made from high-quality, nickel-free materials and is characterized by its excellent skin compatibility. 

Our experience shows that many people with sensitive skin tolerate BERND WOLF jewelry very well. Generally, those who can wear jewelry are also very well-suited to wearing BERND WOLF jewelry. 

Yes, BERND WOLF jewelry is nickel-free and complies with all applicable legal requirements. 

Thanks to high-quality materials and our special gold plating, our jewelry is characterized by its excellent skin compatibility and comfortable fit. 

This is why BERND WOLF jewelry is also highly valued by many people with sensitive skin.

BERND WOLF gold plating is characterized by its exceptional durability and high skin compatibility. Every piece of jewelry is finished in our workshop near Freiburg using an elaborate multi-layer process with 999/1000 pure gold on high-quality 925 sterling silver. 

This creates an especially uniform and resistant surface that preserves the characteristic warm gold tone of BERND WOLF for a long time. Since only pure gold comes into contact with the skin, our gold plating has been appreciated by many customers for decades as being particularly comfortable to wear. 

The quality of our gold plating is continuously being developed and regularly tested. Extensive testing as well as independent examinations of the layer structure confirm the high quality and resistance of our finish. 

Our aim is jewelry that not only inspires through its design, but also provides many years of enjoyment thanks to a long-lasting surface and a permanently beautiful appearance.

Pure silver is a very soft precious metal and is therefore only suitable for jewelry making to a limited extent. 

925 sterling silver consists of 92.5% pure silver and is supplemented with other metals, which makes it significantly more robust and durable. 

For this reason, 925 sterling silver is preferred for high-quality jewelry.

925 sterling silver is a high-quality silver alloy consisting of 92.5% pure silver. The addition of other metals makes the material more durable and particularly well-suited for the production of long-lasting jewelry. 

Due to its high quality and elegant luster, 925 sterling silver is one of the most popular materials for high-quality silver jewelry.

BERND WOLF jewelry is made for everyday wear – and wearing it regularly is actually good for it. The natural movement while worn gently cleans the surface again and again.

To protect your jewelry in the long term, avoid direct contact with perfume, deodorant, hairspray, make-up, and skincare products whenever possible. Ingredients like sulfur can cause gold and silver jewelry to tarnish over time.

If you only wear a piece of jewelry occasionally, we recommend cleaning it with a soft, slightly damp cloth and drying it thoroughly before storage.

✦  The best care is to wear the jewelry regularly.
✦  If necessary: Clean with a soft cloth or a suitable jewelry cleaner LINK SAMBOL

To make set stones shine again, clean the setting carefully with a soft brush and a little soapy water. 

✦ This allows deposits to be removed gently, so that the stones can regain their natural luster.

If you redeemed a voucher with your order, the corresponding voucher value will be credited back as a voucher in the event of a return. A payout of this amount as a cash sum is not possible.

In the case of a partial return, the voucher is applied proportionally to the items kept and the items returned. As a result, the refund amount may differ from the amount originally paid for the individual item.

✦ If you have any questions about your refund or if the calculation is unclear to you, our customer service team will be happy to help. Please have your order number ready for this purpose.