Career

Customer Service Representative

09/09/2026 | BERND WOLF GMBH

Customer Service Representative (m/f/d) for the order processing department

Work location: Wittental near Freiburg | Partial home office possible
Department: Internal Sales
Full-time 40 h/week 

Join the BERND WOLF team: we enjoy working together in a great atmosphere, fostering a sense of community that includes our weekly team lunch at the workshop, company events, and fantastic benefits!

The multi-award-winning family business BERND WOLF delights its customers with unique, gold-plated designs featuring high-quality gemstones and pearls. Our jewelry pieces are handcrafted with attention to detail in Stegen in the Dreisamtal valley.

JOB PROFILE

  • Direct point of contact for our BERND WOLF jewelers and private customers both domestically and internationally
  • Taking orders over the phone
  • Processing online orders and requests from our field sales team
  • Assisting with data maintenance for our online shop
  • Creating reports using Microsoft Excel and Power BI
  • Maintaining customer data in our CRM system 
  • Order monitoring, invoicing, and preparing orders for shipment
  • Close collaboration with the jewelry production, shipping, accounting, and field sales departments 

YOUR BENEFITS

  • You will be part of a great team in a family-run business with an appreciative working environment 
  • Generous employee discounts
  • Ergonomic workstations for a particularly comfortable work experience
  • Subsidies for Urban Sports Club or JobRad (company bike scheme)
  • Shared lunch every Wednesday - freshly prepared by our company chef Otto or a local restaurant near our workshop
  • Stunning views of our workshop garden and lovely spots to relax during breaks

 

WHAT YOU BRING WITH YOU

  • You are characterized by a friendly and courteous manner
  • Your commercial training or comparable qualification provides the foundation for you to excel with us
  • Good command of German and English for successful customer communication
  • You have experience using Microsoft Excel and standard MS Office programs
  • Your enjoyment of teamwork has always been one of your strengths

 

CAN YOU SEE YOURSELF ON THE BERND WOLF TEAM?

Then we look forward to receiving your application!

Are you interested?

Apply now and get in touch.

Benefits

Weekly team lunch

Working in the Dreisamtal

The Team

Learn more

About us

Learn more about the family business

Discover collection

Discover our range

Values & Sustainability

Environmental protection is a cause close to our hearts